Frequently Asked Questions
Everything you need to know about your Reneé Rapp Official Store order.
When will my order ship?
Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific shipping date listed on the product page.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery timelines are calculated at checkout based on your location and selected shipping method.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please note that limited edition merchandise and digital downloads are final sale.
How should I care for my apparel?
To preserve the quality of the prints and fabric, we recommend machine washing your garments inside out with cold water and tumble drying on low heat.
Can I change or cancel my order after it's placed?
Once an order is placed, it is immediately sent to our fulfillment center. We are unable to guarantee changes or cancellations, but please contact support immediately to see if we can assist.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.